September 12, 2024
How to make a home inventory for insurance
Ever heard of a home inventory?
It’s not a list of homes.
It’s a list of stuff inside your home that you’d want to replace when making an insurance claim after a theft, flood, fire or other disaster. Items in an inventory include furniture, clothing, appliances, silverware, glassware, and other personal property.
In this Texas Insurance Podcast, TDI’s Margo Morris shows how to make your inventory.
Learn more
September 9, 2024
How to prepare for a hurricane or tropical storm
Hurricanes and tropical systems can bring strong winds and rain. Here’s how you can prepare:
1. Invest in a weather radio
Have a way to get updates if cell services or power lines go down. Many weather radios now work as backup power banks with ports to plug in your phone and with solar and crank handles to recharge the battery.
2. Add your agent to your phone contacts
Put your agent and insurance company in the contact list on your phone. Make copies of important documents, such as your policy’s declaration page and auto and health ID cards and email them to yourself so you can get to them if you have to evacuate.
3. Prepare your home
- Remove dead tree limbs and branches that hang over your house.
- Check for items that can become windborne, such as yard furniture or trampolines, and tie them down or bring them inside.
- Clean gutters to let the water drain faster.
- Close doors to keep your roof on.
- If you plan on using a generator if the power goes out, make sure you have enough fuel. If you haven’t used it in a while, make sure it starts.
4. Be ready to evacuate
- Pack a bag with your insurance policies, home inventory, health plan cards, medication, water, and food in case you need to leave your house.
- If you have pets, make sure you have their vaccination records, food, water, leash, collar, tags, and crate.
- Keep your gas tank full.
- Plan an evacuation and a backup evacuation route.
- Let family members know where you’ll meet if you need to evacuate.
5. Listen to the news
Follow any evacuation orders from your local government.
Learn more
- Before the storm
- Home inventory (video)
- How to safely use a portable generator (video)
- How to prepare for hurricane season (video)
- Texas Division of Emergency Management (TDEM) Disaster information page
August 22, 2024
Am I covered by insurance when I rent a scooter?
Before you rent or jump on one of those cute zippy scooters, remember these tips.
- Scooter rental companies don’t cover you in case of accident or injury. Rental agreements give you all liability. That means you could be paying for any damages and injuries, not just your own.
- Home policies usually don’t cover damage from motorized vehicles and your auto policy probably won’t extend to an electric scooter.
- Don’t forget to read your scooter rental agreement before you ride. And to be safe, wear a helmet.
So, what covers scooter accidents? Your health insurance probably will cover your injuries—though it won’t cover anyone in your path.
Learn more
- Electric scooter insurance: What to know before you hop on
- Does insurance cover ATVs and golf carts?
- Do I need insurance for a motorcycle or moped?
August 15, 2024
TDI rate reviews save Texans millions on home and auto premiums
In Texas, the insurance industry is driven by market forces including demand for coverage, the cost of paying claims, and competition among the more than 330 companies selling home and auto insurance. Each insurance company determines the rates it charges its policyholders.
While the Texas Department of Insurance (TDI) does not set insurance rates, every year, our actuarial staff review thousands of rate filings made by insurance companies.
Through June of 2024, TDI’s actuarial staff reviewed 1,313 rate filings. 78 filings were rejected for technical reasons, and another 107 were withdrawn by the companies.
An insurance company might withdraw a rate filing if they:
- Need more time to respond to TDI’s questions about the filing.
- Are forced to withdraw a filing because it doesn’t follow state law.
- Decide to make a new filing at a different rate.
Of the 1,313 rate filings reviewed so far this year, TDI determined that 1,128 complied with Texas law. TDI staff had questions or asked companies to provide more information on 74% of filings.
This is where most of TDI’s regulatory work on rates happens—requiring insurance companies to provide more information on incomplete or insufficient filings.
This review process saves consumers on average more than $32 million a year.
Learn more
- How are your auto and homeowners insurance costs calculated?
- Ways to save money on home insurance
- Lower your car insurance rates: Tips for saving money
August 5, 2024
Get a free clue about your insurance claims history
Wondering why you’re paying more for home or auto coverage than your neighbor?
It might have to do with past insurance claims.
The good news is that you can get details for free by asking for a report.
What’s the report? It’s the Comprehensive Loss Underwriting Exchange or CLUE report. It shows claims filed for homes and cars for the past seven years. Insurance companies are supposed to report information based on filed claims, including:
- Date of loss.
- Loss type.
- Amount paid on claim.
How do I get a report? You can get a report on any property you own by contacting LexisNexis. Click on “Request a Consumer Disclosure Report.” You can contact LexisNexis to dispute incorrect information in the report or to add an explanation.
If you’re buying a home or car, you can ask the current owner for the report.
Learn more
- How to get a CLUE about your claims history
- Buying a new home? What you need to know about insurance. (video)
July 10, 2024
Power out, food spoiled? Your insurance might help.
If you lose power and the food in your refrigerator spoils, can your insurance help?
Possibly.
Some homeowners and renters policies will pay up to $500 for spoiled food if the power fails under certain circumstances. Call your agent or company to ask if your policy will pay. Sometimes there is not a deductible.
Take pictures or keep a list of the food that spoiled.
And clean any food spoilage to prevent damage to your refrigerator.
Have other insurance questions? Call the TDI Help Line, 800-252-3439, 8 a.m. to 5 p.m. weekdays.
Learn more
- Does your insurance cover additional living expenses? (video)
- When do policies pay for additional living expenses?
- FAQ: Homeowners insurance and disaster claims
- Creak! Crackle! Pop! Does insurance cover fallen tree branches?
July 1, 2024
Biking and insurance pedal together
When you ride your bike, insurance rides with you. For instance, if your bike is stolen, your homeowners or renters policy might cover replacement, though your coverage might have a dollar limit.
Read your policy or contact your agent to be sure.
If you bike often, you may want to ask your agent about liability coverage. If you cause an accident that results in property damage or injures someone, liability insurance could help cover costs you’re responsible for. If you have home or renters insurance, it likely includes liability coverage.
June 19, 2024
When a storm enters the Gulf, it’s too late to ask: ‘Do I have enough insurance?’
Insurance companies often put a hold on approving new policies when a storm is in the Gulf of Mexico.
It can be hard to imagine the drenching rains and powerful winds of a hurricane when a lot of Texas is suffering through drought-like conditions.
Once a named storm enters the Gulf of Mexico, most insurance companies, including the Texas Windstorm Insurance Association (TWIA), stop selling new policies or making changes to existing ones.
That means you can’t wait until a storm is approaching to think about your insurance coverage, because you won’t be able to buy or change it then!
Of course, this is especially critical for Texans with homes near the Gulf Coast. But the effects of a hurricane, like flooding and tornado force winds, can extend well beyond the coast.
Which leads us to another key point, flood insurance. Most home policies don’t pay for damage from rising flood waters. Most people buy flood coverage from the National Flood Insurance Program. And unless you’re buying coverage for a new home, these policies don’t go into effect until 30 days after you buy them.
So again, you can’t wait until a storm is coming to ask: “Am I covered?”
Learn more
- Hurricane season: How to prepare your home and property
- Texas summer storm safety
- Hurricane Preparation Fact Sheet
June 17, 2024
RV, pool, or boat? Insurance for your summer survival tools
Texans typically use the heat index instead of the calendar to mark the arrival of summer. Whether you wait for a 100-degree day or the official summer solstice, summer is here. Stay cool, Texas. We’ve got ideas to beat the heat and make sure your investment is insured.
Hit the road: If you’re taking your vacation on the road this year, watch our video to understand how insurance works for your home on wheels.
Hit the pool: Thinking about adding a pool or outdoor kitchen to your home? Yes, please! It’s a big investment, so talk to your insurance agent or company about getting the right coverage.
Hit the lake: With thousands of lakes and 367 miles of coastline, it's no wonder Texas is home to more than half a million recreational boats. If you have a boat, your homeowners insurance may include enough coverage. To make sure, check our tips on boat insurance.
May 20, 2024
Does my roommate’s renters insurance cover my stuff?
If you lease your apartment or home with a roomie, you should each buy your own renters insurance.
Big yikes: Your roommate’s policy won’t pay for your stuff if it’s lost in a robbery or fire. Their policy covers only their belongings.
Renters insurance costs less than $20 a month.
Reasons to buy a policy:
- It pays for your belongings – clothes, electronics, home décor, furniture – if they’re damaged or stolen from your rental home or car and while you’re traveling.
- If you need to move out of your rental home while it’s being repaired, it might pay for rent somewhere else and food.
- It also covers medical expenses and your legal fees if someone is hurt at your place.
If your parents have homeowners insurance, their policy will pay a certain amount to replace your belongings. But it’s likely that renters insurance would probably cover more than the limits of your parents’ homeowners policy. Check with their insurance company to get coverage amounts.
Watch our video featuring tips about college students and insurance.
Learn more
- Insurance tips – college edition
- Why you need renters insurance (video)
- Renters insurance: What does it cover and how much does it cost?
- Do I need insurance for my self-storage unit?
- Texas law encourages renters to buy flood coverage
May 17, 2024
Does insurance cover fallen tree branches?
Will insurance pay when a tree crashes down on your car or house?
Sometimes.
If a tree or branch falls on your house or car, use these tips:
- Take photos of the damage before you move the tree, make repairs, or take other steps to prevent more damage.
- Make temporary repairs to prevent more damage, and contact your agent or insurance company as soon as possible.
- Save your receipts for reimbursement. Your homeowner policy should cover materials and labor used to make repairs.
FAQ about trees that fell in your yard
A tree fell on my house and damaged my roof. Will my homeowners pay for repairs?
Many policies pay for damages from falling objects, like trees. Call your agent or company to ask if your policy will pay.
A tree fell in my yard. Will my homeowners policy pay for tree removal?
Many policies provide some coverage to remove trees or limbs that fell due to storm damage and damage your house or block your driveway. Trees and limbs falling in your yard usually aren’t covered. Call your agent or company to ask if your policy will pay.
My neighbor's tree fell on my house. Will my neighbor´s homeowners policy pay for the damage and tree removal?
Probably not, unless your neighbor was at fault. Your neighbor isn’t responsible for acts of nature. If your neighbor's policy doesn’t pay, you can file a claim under your own policy.
A tree fell on my car. Will my auto insurance pay for the damage to my car?
Your auto policy will pay for damages if you have comprehensive coverage.
If the tree was your neighbor’s, their homeowners insurance might pay if your neighbor is somehow at fault. If not, their policy likely won’t pay because your neighbor isn’t responsible for an act of nature.
Other questions? Call our Help Line at 800-252-3439.
Learn more
May 10, 2024
Can I make an insurance claim for additional living expenses?
Texans with flood damage might be wondering if their homeowner policies pay for hotels, food, and other expenses if they need to leave during repairs.
When do policies pay for additional living expenses?
Homeowners and renters policies may cover additional living expenses if you can’t stay in your home because it was damaged by an event that’s covered in your policy.
For example, you need to move out during repairs because a tornado damaged your house, and your home policy covers tornadoes.
If you left your house because of a power outage or evacuation – and your home wasn’t damaged – your policy won’t cover additional living expenses.
Does my home policy cover floods?
Most home policies don’t cover floods.
Some people buy flood insurance through the National Flood Insurance Program (NFIP). But NFIP policies don’t pay for additional living expenses.
If your home policy includes flood coverage, it probably will pay for additional living expenses.
Call your agent or company to ask if you have a NFIP flood policy or have flood coverage in your home policy.
Learn more
- Does your insurance cover additional living expenses? (video)
- When do policies pay for additional living expenses?
- Recovery tips
April 11, 2024
Unexpected indoor waterfall? Home or renters insurance might help.
A pipe bursts—or a toilet overflows or a washer hose breaks.
Good news: Your home or renters insurance policy covers sudden and accidental water damage. Your personal belongings are covered too.
Also, if mold develops on a damaged item, it would be covered.
Still, policies usually won’t cover damage from gradual leaks or seepage—and that includes damage from mold.
Mold from a flood wouldn’t be covered because home policies don’t cover floods. You would need a separate flood policy.
If you have a sudden leak, shut your water off at the main. Move expensive items off the floor. Your insurer may deny your claim if you don’t protect your property.
One more tip: You can always check what’s covered by reading your policy or calling your agent.
Listen to this Texas Insurance Podcast to hear expert advice on insurance and water damage.
Learn more
- When are water damage and mold covered by insurance?
- Does insurance cover water damage caused by burst pipes?
- Winter storms: Tips for preparing your house and pipes
April 9, 2024
Danger, danger! Don’t mix up tornado watches and warnings
Ever mix up a tornado watch with a tornado warning?
Big difference!
- A tornado watch means keep an eye out for a possible tornado.
- A tornado warning means a tornado’s been spotted in your city or county.
Tornado warning in your area? Take cover.
People in a warning zone need to take cover immediately. If you’re in a vehicle, trailer, or mobile home, leave and head to the closest building if you have time.
If you’re in a house or building, go to an interior room, bathroom, or closet on the lowest level. Cover yourself with blankets, towels, or a mattress to stay safe from falling debris. Never open windows; it doesn’t help equalize pressure. But you should shut all your doors because that will help reduce the chance that your roof will blow off.
If you’re driving, don’t stop under bridges or overpasses. They don’t offer protection from tornadic winds or flying debris. If you can’t get to a building, lie flat and face down in the nearest ditch or depression. Cover your head with your hands.
Tornado watch in your area? Get ready.
Tune in to your local weather report to keep track of the tornado watch. Get ready to move to a safe space.
A tornado watch area is often large, covering counties, even states.
If you are under a tornado watch:
- Review your emergency plans.
- Bring in or secure outdoor objects that might blow around.
- Check supplies, such as batteries, flashlights, water, non-perishable food, and medicines.
- Identify your safe room.
Summing up: A tornado watch means get ready. A tornado warning means move quickly to safety.
Learn more
- Are you prepared for a tornado? Here’s how to protect your home
- What are some common facts about tornadoes? (video)
- For more insurance tips, visit our before the storm page.
- Division of Workers' Compensation tips: Tornado Safety (PDF) | Seguridad en caso de tornados (PDF)
April 3, 2024
Auto and home insurance rate changes
Your premiums for auto and home insurance are likely different every year. This shows how much insurance companies have changed their rates on average across the state.
Private passenger auto average rate change
Source: TDI rate filing data
Homeowners average rate change
Source: TDI rate filing data
Note: includes rate changes for owner-occupied homeowners, tenants, condos, and mobile homeowners policies.
What’s the difference between a premium and a rate?
Premium – The amount you pay to an insurance company for an insurance policy.
Rate – The cost of insurance per exposure unit ($1,000 of home coverage or one year of auto coverage).
Example – A gallon of gas costs $3.50. I pay $49 to fill up my car’s 14-gallon gas tank. The premium is $49. It’s the rate ($3.50) times the unit (14 gallons).
Learn more
How are your auto and homeowners insurance costs calculated?
March 27, 2024
Buying a house? Beware of seller impersonation fraud.
One of the fastest-growing real estate scams targets vacant or unoccupied houses for sale.
It starts with someone forging documents to sell a house they don’t own. They list a house below market value and accept a quick offer – with a preference towards cash buyers – to steal the money from the sale.
Put your guard up if a seller:
- Tells your agent they only want a cash buyer.
- Doesn’t show up for closing or asks to sign documents electronically.
- Asks for a remote notary at signing and wants to use their own notary.
- Asks that the money from the sale go directly to them.
Some tips:
- Visit the house you want in person. Only the real homeowner can give your agent the key.
- Ask your agent to use a trusted in-person notary at closing.
- Buy title insurance. Your real estate agent will likely recommend it and your mortgage company will probably require it. Title insurance protects you from problems with an ownership title.
Report fraud to the Texas Attorney General, the Federal Trade Commission, and your local police.
Learn more
- What is title insurance? Why do I need it for my new house?
- Red Flags and Best Practices from the Texas Land Title Association
- FAQ: Title insurance
March 14, 2024
Any place can flood. Do you have flood insurance?
It can rain and flood anywhere. And most home insurance policies don’t cover flood damage. You might want to buy flood insurance.
One inch of water in a home or apartment can cause up to $26,000 in damage.
To shop for coverage, talk to your insurance provider. If they don’t offer a flood policy, go online to floodsmart.gov to find providers.
A flood policy takes effect 30 days after purchase. It’s wise to shop before hurricane season, which begins June 1.
Get expert advice on flood insurance in this Texas Insurance Podcast.
Learn more
- Flood insurance: Why you need a policy
- You live in a flood plain
- Hurricane season: How to prepare your home and property
February 29, 2024
Texas wildfires: Insurance can cover home, auto damages.
Your insurance can apply if a wildfire damages or destroys your home or car.
Some insurance tips:
- Homeowners insurance will pay to repair or replace your home or property if it is damaged or destroyed in a fire or storm, up to the policy limits. You’ll have to pay your deductible. Damage from an explosion or smoke also is typically covered.
- If you can't stay in your home because of damage covered by your policy, your homeowners or renters policy may pay for a hotel or rental. Check your policy for limits on the coverage.
- Your car is covered if you have comprehensive coverage. Some policies will pay for a rental car if yours is damaged.
- Call your agent or read your policy to check details.
Questions? Call the Texas Department of Insurance’s Help Line at 800-252-3439, 8 a.m. to 5 p.m. Monday to Friday.
Learn more
- Steps to getting your home or car insurance claim paid
- Recovery tips
- Working with an insurance adjuster
- How to avoid contracting scams
February 8, 2024
How to file your insurance claim
Need to make an auto or home insurance claim?
Tips to help you succeed:
- After a car accident or incident at your home, talk to your insurance company. You’ll want to discuss your options. Maybe you don’t want to file a claim. Consider your deductible—how much you pay before your insurance pays.
- If you make a claim, write down details including when you called the company, who you talked to, and your adjuster’s name. Also, make a list of documents or information the company wants from you.
- After a car accident, move your car to a safe location. Take photos of the accident scene, including your car, other involved cars, and anything that’s been hit such as trees, buildings, or street signs. Also photograph the other driver’s insurance information, driver’s license, and license plate.
- If your house is damaged, write down the time and date you first saw the damage. Also note what the weather was like at the time. Take photos of any damage. Protect your home from further damage by covering broken windows or putting a tarp over a roof hole. Don’t make permanent repairs until your company gives the OK.
- On any claim, save all receipts.
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Want more tips about making a claim? Listen to this Texas Insurance Podcast.
Learn more
- Tips for filing a claim with your insurance company
- Were you in a wreck? Tips for auto insurance claims
- Steps to getting your home or car insurance claim paid
December 1, 2023
Unknown fire hazards in your home
Most people know that stoves, ovens, and candles are dangerous and can start fires.
But there are other fire risks in your home that you might not have thought about:
- Dryers. Clean your lint filter before each use. Make sure the air exhaust vent pipe leads to the outside and is unblocked. Clean the lint out of your vent pipe every three months. There are tools available at local home improvement stores that allow you to do it yourself. Or, you can hire a professional or get your apartment’s maintenance to do this. You want clothes to be fire, not on fire.
- Kitchen appliances. Our kitchens have all sorts of gadgets, like air fryers, microwaves, and coffee makers. Plug your appliances into a wall outlet, never an extension cord. Place them where they won’t get bumped or knocked over.
- Lithium-ion batteries. Smartphones, laptops, hoverboards – so many devices in our homes now use lithium-ion batteries. Don’t overcharge your devices, and don’t place them on a pillow, bed, or couch while charging. Keep devices that use lithium-ion batteries at room temperature.
If there is a fire in your house, get out and stay out. Use your cell phone to call for help or ask a neighbor to call 911.
November 29, 2023
Five reasons to always lock your car or truck
Locking up your car or truck might seem a little thing. But always locking up protects you and your property.
Here’s why to lock up:
- Theft happens a lot. In the U.S., a car is stolen once every 32 seconds. And car theft went up 7% in 2022, according to the National Insurance Crime Bureau.
- Theft costs money. The average loss per Texas motor vehicle theft topped $12,000 in 2020.
- Leave your keys, risk your ride. Driver error, such as keys left in a vehicle or leaving it unlocked, is a factor in about half of all auto thefts. In Texas in 2017 through 2019, more than 17,000 stolen vehicles involved keys left in the car or truck.
- Burglaries happen fast. A criminal can grab valuables in seconds. The crime that police call “sliding” targets unlocked cars briefly parked at stores such as gas stations. A thief sneaks up one side of the vehicle, opens a door, slides in, takes items, and slips away.
- Lock up as soon as you’re in your car. Car or truck doors may automatically lock once you’re driving. But locking up as soon as you get in the driver’s seat better protects you from surprise break-ins.
Learn more
Auto theft and insurance: How to protect your ride
Car burglaries and break ins are increasing. Here's how to protect your car (podcast)
November 15, 2023
Protect your home while you’re away
Before you head out for a vacation, we have some tips to keep your home safe while you’re gone.
Set timers on interior lights. Criminals are looking for an easy target. Use a timer on a few lights to make it appear that someone is home, and don’t let newspapers or mail pile up. Make sure valuables aren’t visible to someone looking through windows, and never leave a key outside.
Don’t post on social media. It’s best not to post that you’re away even if you think only friends and family can see your social media accounts.
Lock doors and windows. It’s obvious, but it’s also easy to forget. Before you leave, take one last trip around the house to make sure everything is locked.
Unplug TVs and computers. It’s Texas so you never know when an electrical storm could cause a power surge. To protect expensive electronics, unplug them or use a surge protector.
October 12, 2023
Prevent cooking fires, protect your home
Cooking fires are the No. 1 cause of home fires.
So do right in your kitchen and protect your home.
Cooking safety tips:
- Once you start cooking, keep your eyes on the sizzle. Inattention can lead to flames you don’t want.
- Try not to leave the kitchen while cooking — and never ditch a hot stovetop. If you stray from your oven, set a timer so you’re back before dinner chars.
- If children are afoot, keep them 3 feet away from your cooking zone, indoors or out. Enforce the zone for your pets too.
Get more tips in our cooking safety podcast featuring Kelly Ransdell of the National Fire Protection Association. The association marks National Fire Prevention Week each October.
Learn more
- How to prevent kitchen fires with our cooking safety tips
- Is your kitchen too hot to handle? (video)
- How to make a home fire escape plan (video)
September 7, 2023
How to shop for home insurance
Are you wanting to lower your home insurance costs?
Consider shopping for a new policy. Plan ahead by starting a month or more before your current policy expires.
Shopping tips:
- Ask your agent if a premium increase or other changes in your policy are in the works. This helps you make comparisons.
- Visit HelpInsure.com to get estimated premium quotes from different companies.
- Consider a higher deductible, which could reduce your premium.
You can hear more on shopping for home insurance in the Texas Insurance Podcast.
Learn more
- Ways to save money on home insurance
- Lower your home insurance cost by asking for discounts
- How to shop smart for home insurance
- FAQ: Homeowners insurance, claims, saving money, and more
August 3, 2023
Coastal Texans can turn to TWIA for hail, windstorm coverage
In August 1970, Hurricane Celia slammed ashore at Corpus Christi, killing and injuring residents and leaving previously unheard-of hundreds of millions of dollars in damage.
In response to insurance companies increasing rates or no longer selling wind and hail coverage along the Gulf Coast, state lawmakers in 1971 launched the Texas Windstorm Insurance Association (TWIA).
TWIA continues to serve as the wind and hail insurer of last resort for property owners in Texas’ 14 coastal counties and parts of Harris County. TWIA currently backs more than 237,000 policies.
If you live in a coastal community, read your homeowners policy to see if it covers hail and wind damage. If not, contact your insurance agent to see what options you have for coverage.
Eric Casas, TWIA ombudsman at the Texas Department of Insurance, cautions against assuming you can go without wind or hail coverage just because your home hasn’t been hit by a terrible storm. And if you have a mortgage, your lender will likely require you to have windstorm coverage.
Hear more tips about protecting your home from hail and wind damage in this episode of the Texas Insurance Podcast.
Learn more
- What is windstorm insurance?
- Texas Windstorm Insurance Association
- Homeowners, flood, and wind and hail policies: Know how they work
- What you need to know about windstorm inspections
July 11, 2023
Home insurance might cover dog bite costs
A dog bite bites—with about one in five dog bites requiring medical attention.
If your dog bites someone on your property, your homeowners insurance might help.
Tips:
- Some policies exclude certain breeds. To be sure, check your policy or call your insurance company.
- Medical payments coverage in your policy pays the medical bills of people hurt on your property. It also pays for some injuries that happen away from home, like at a park.
- You might want to buy more liability coverage through an umbrella policy. A personal liability umbrella policy helps if your home insurance doesn’t cover dog bite injuries or doesn’t pay enough. Umbrella coverage pays up to a certain amount (usually $1 million or more) for medical bills, lost wages, and lawsuits if someone sues you.
Learn more
July 6, 2023
Have an insurance complaint? Tips to understand the complaint process
Have a problem with your insurance company, agent, or adjuster?
You might want to file a complaint with the Texas Department of Insurance (TDI).
Before you consider a complaint, talk to your insurance agent or company about the problem you’re having. Sometimes conversations clear the air, delivering satisfaction.
You can file a complaint with TDI about insurance companies, agents, and adjusters. We can help you get started.
After you file a complaint, our experts will reach out to the insurance company to get more information. Last year, we returned $56 million to consumers in refunds and claim payments.
Before you file a complaint, understand that there are some things we can’t do:
- We can’t make a company pay a claim unless the failure to pay violates a law or the terms of your policy.
- We can’t help with complaints against another person’s insurance company. For instance, we probably won’t be able to help you if you’re in an accident and the other driver’s insurance company won’t accept liability.
- We can’t decide who was at fault in an accident.
Questions? Call our Help Line at 800-252-3439 to understand your rights. For more on filing a complaint, watch this Texas Insurance podcast.
View podcast Q&A: How to get help with an insurance complaint
Learn more
- Can TDI help with my complaint? (video)
- What if my insurance isn't paying enough?
- Not sure who to call with your question or complaint? We can help.
- Get help with an insurance complaint (video)
April 6, 2023
Prepare your home and family for spring Texas storms
A spring hurricane is unlikely. The latest one, Hurricane Alma, fizzled out near Cuba in May 1970.
Still, spring rains, hail, wind and even tornadoes can threaten homes, cars, and lives.
Some storm preparation tips:
- Paul Yura of the National Weather Service suggests you keep three days of food, water and other supplies, including pet food, on hand.
- Also, Yura says, decide well ahead of time where your family will go if dangerous weather approaches.
- Count on weather alerts on your cell phone. But, Yura says, also keep a weather radio handy, with fresh batteries. Sometimes the phone runs out of juice.
View podcast Q&A: How to prepare for spring storms
Learn more
- Texas summer storm safety
- 5 tips for driving in windy conditions
- Are you ready for a disaster?
- Tips to avoid a tornado: Follow weather reports
March 22, 2023
Federal loans available to Texans hit by January storms, tornadoes
Click image for larger map.
Residents and businesses in 13 East Texas counties hit hard by storms and tornadoes on January 24 can now apply for low-interest disaster loans.
The Small Business Administration (SBA) is offering loans to businesses, nonprofits, homeowners, and renters with damaged or destroyed property in these counties: Brazoria, Chambers, Fort Bend, Galveston, Hardin, Harris, Jasper, Jefferson, Liberty, Montgomery, Newton, Orange, and Waller.
Businesses and nonprofits can borrow up to $2 million, homeowners can borrow up to $200,000 to repair or replace real estate, and homeowners and renters can borrow up to $40,000 to repair or replace personal property and cars. Learn more about the amounts.
You can apply online at sba.gov or by visiting these Disaster Loan Outreach Centers. No appointment is necessary.
Pasadena: Convention Center
7902 Fairmont Pkwy
Monday to Friday: 7 a.m. - 7 p.m.
Saturday and Sunday: 11 a.m. - 5 p.m.
Pasadena: John Phelps Courthouse Annex
101 S. Richey Street, Suite #F
Monday to Friday: 8 a.m. - 4:30 p.m.
The deadline to apply for a loan to repair or replace property is May 16. For more information, call the SBA at 800-659-2955.
January 17, 2023
Texas law encourages renters to buy flood coverage
A Texas law (House Bill 531) emphasizes that renters insurance doesn’t pay for flood damage.
Renters insurance, available for about $20 a month, pays to repair or replace the things you own if they’re damaged by fire, smoke, theft or vandalism, and certain kinds of water damage.
But most renters policies don’t pay for losses caused by floods.
Renters worried about flooding should consider buying a separate flood policy. Ask your agent if they sell flood insurance. If not, you can buy a policy from the National Flood Insurance Program. You can also call them at 877-336-2627.
Landlords are now required to:
- Tell potential renters if they know the dwelling is in a 100-year flood plain.
- Tell potential renters if they know the dwelling had flood damage at least once in the previous five years.
- Encourage renters to buy flood insurance.
Even if your home isn’t in a flood plain, you might want to consider a policy. Flooding can happen anywhere at any time. Poor drainage systems, broken water mains, neighborhood construction, and summer storms can result in flooding.
Learn more
- Flood insurance: Why you need a policy
- Renters insurance: What does it cover and how much does it cost?
- How do you know if you need flood insurance? (video)
- Why you need renters insurance (video)
October 13, 2022
Fire in your house? Get out fast.
If a fire breaks out in your home, you might have just minutes to escape.
So get out.
Leave.
Don’t hesitate.
Use these tips to plan how you’ll get your family and pets out safely:
- Make a home escape plan and practice it with everyone in your home. Have someone watch the drill and time it. Practice the plan until it’s automatic for everyone.
- Practice your escape plan twice a year. Try one practice at night, one in daylight.
- Practice finding more than one way out.
- Know at least two ways out of every room, if possible. Make sure exit doors and windows open easily.
- Agree on an outdoor meeting place—a tree, mailbox, light pole. Make sure everyone knows to go there.
- Teach your children how to escape without your help. Tell them not to hide under a bed, in a closet, or in a bathroom.
- Never go back inside a burning building. Get out and stay out!
Learn more
August 4, 2022
Safety and savings tips when you go back to college
Many college students live off campus.
Freedom, right?
But you need to watch out for yourself.
Some money-saving and safety tips:
- Call your health plan to find nearby urgent care centers that are in your plan’s network. This could save you money when you need care.
- Look for the fire alarms and exits in your apartment complex. Some alarms sound a bell. Others have a voice feature telling you where to go if there’s a fire.
- Consider renters insurance. At less than $200 a year, a renters policy can pay to replace your things after a fire or other disaster. It might also pay for you to live somewhere else while repairs are being made.
- Let your auto insurance agent know that you’re back at school. This might save you money.
Hear more expert advice about going back to school in the latest Texas Insurance Podcast.
View podcast Q&A: How college students can stay healthy, safe, and protect their stuff
Learn more
- Renters insurance: What does it cover and how much does it cost?
- Insurance tips - college edition
- Back-to-school safety
July 28, 2022
Thinking about buying a residential service contract? It’s not home insurance.
When you’re buying a home, you also might be asked if you want a residential service contract. They’re sometimes called a home warranty.
These service contracts are different than home insurance. Insurance pays for damages from events your policy covers like fire or theft.
A residential service contract covers certain items in your home when they break down from normal wear and tear. (Home insurance doesn’t pay for wear and tear.) Depending on your contract, you may get coverage for appliances, such as stoves and refrigerators, to water heaters, electrical and plumbing systems, and even swimming pools.
Residential service contracts can bring peace of mind about the machines and systems that keep your home comfortable. Not all service contracts are the same, though. Remember to carefully read the contract before signing up.
Under Texas law, companies that sell residential service contracts must be licensed by the state.
In our latest video, we spoke with Elizabeth Salinas-Strittmatter with the Texas Department of Licensing and Regulation (TDLR) about how residential service contracts work.
Learn more
- List of TDLR-licensed residential service companies
- Five things your home policy won’t cover
- Do you have enough home insurance?
July 14, 2022
Spacecraft hit your home? Insurance covers that and more.
You may have heard; NASA plans a year-long study of reported UFOs.
But did you know home insurance would pay if a spacecraft hit your house?
Really.
In the unlikely event a spacecraft damages your home, most home policies would pay for damages. Falling objects is a “covered peril.”
Here’s what else your home policy probably covers—and doesn’t:
- Damages from hail or fire are covered.
- Tornado and inland hurricane damages are covered. If you live near the Gulf Coast, you’ll likely need a separate windstorm policy.
- Most policies cover water damage from leaks and broken pipes, but there are exceptions. Read your policy to see what’s covered.
- Most policies do not cover damage from water that comes from outside your home. You’ll need a separate flood policy.
- Damages from earthquakes are not covered. Neither are termites, wear and tear, and sewer backups.
Learn more
- Home insurance policies: All risk or named peril
- Tips to help you shop for homeowners insurance
- Does insurance cover water damage caused by burst pipes?
- Homeowners insurance guide
- New home? How to shop for insurance (podcast)
June 16, 2022
Tips to avoid a tornado: Follow weather reports
You’re driving home from work, inching along in highway traffic. Then you hear a tornado warning on the radio. Or worse, you see a tornado twisting your way.
Don’t get yourself into that situation!
A National Weather Service expert urges everyone to follow the weather, especially during the spring and summer tornado and hurricane seasons.
If your city or county is under a tornado watch, plan to be inside a building—and not sitting in your car or truck.
Watch “How to stay safe in a tornado” for more tips from the National Weather Service about protecting your family and property from a big storm.
Read our blog post, “Danger, danger! Don’t mix up tornado watches and warnings.”
See our tips: “Are you prepared for a tornado? Here’s how to protect your home.”
May 19, 2022
Title insurance isn’t required by law. But it protects you.
Having a property title means you own the property and can sell, rent, or transfer ownership of the property. Title insurance protects you against problems with getting a title when you buy property.
Title insurance companies search for problems with a title that need to be corrected before it’s given to you. Possible problems could be:
- Unpaid property taxes.
- Fraud or forgery of a previous deed (the legal document used to transfer the title).
- A spouse or unknown heir who could make a claim against the property.
If there’s a challenge to your ownership later, your title company will handle the dispute.
If you’re borrowing money to buy a property, your lender will require you to buy a Loan Policy of Title Insurance (PDF) to protect their interest.
Otherwise, you can get peace of mind from an owner’s title insurance policy, which lasts for as long as you or your heirs own the property.
TDI sets premium amounts for title insurance policies sold in Texas, so the rates are the same for all title companies. It still might be worth researching title companies. You should make sure the title company is licensed and has good customer reviews. You also might want to check their closing costs, which can vary.
Watch “How does title insurance work?” featuring TDI’s David Muckerheide talking about title insurance.
Learn more
May 18, 2022
Federal loans available to Texas homeowners, businesses, renters hit by March storms, tornadoes
Click on image to enlarge
Residents and businesses in more than 40 Texas counties hit hard by storms and tornadoes on March 21 can now apply for low-interest disaster loans.
Assistance through the Small Business Administration (SBA) is available in these counties: Anderson, Angelina, Archer, Bastrop, Bell, Burnet, Caldwell, Camp, Cherokee, Clay, Collin, Cooke, Denton, Fannin, Fayette, Grayson, Gregg, Harrison, Houston, Jack, Lee, Leon, Madison, Marion, Milam, Montague, Morris, Nacogdoches, Palo Pinto, Parker, Rusk, San Augustine, Shelby, Smith, Travis, Trinity, Upshur, Walker, Williamson, Wise, Wood, and Young.
Loans are available to homeowners, businesses of all sizes, most private nonprofit organizations, and renters whose property was damaged or destroyed by the storms or tornadoes.
Five Disaster Loan Outreach Centers are open with SBA customer service representative to help answer questions. No appointment is necessary.
Bastrop County
Disaster Loan Outreach Center
Bastrop County Tax Annex
1125 Dildy Drive
Elgin, TX 78621
Monday - Friday, 8 a.m. – 4:30 p.m.
Closes at 4:30 p.m. Thursday, May 26
Houston County
Disaster Loan Outreach Center
Crockett Civic Center
Crockett Economic & Industrial Development Board Room
1100 Edmiston Drive
Crockett, TX 75835
Monday - Friday, 9 a.m. – 6 p.m.
Closes at 6 p.m. Thursday, May 26
Montague County
Disaster Loan Outreach Center
Montague County Courthouse
Old County Courthouse – Third Floor
11339 State Highway 59 N
Montague, TX 76251
Monday – Friday, 8:30 a.m. - 5 p.m.
Closes at 5 p.m. Thursday, May 26
Nacogdoches County
Disaster Loan Outreach Center
Cushing Volunteer Fire Department
783 Walnut Ave.
Cushing, TX 75760
Monday – Friday, 9 a.m. – 5:30 p.m.
Closes at 5:30 p.m. Thursday, May 26
Upshur County
Disaster Loan Outreach Center
Upshur County Courthouse
100 West Tyler St.
Old Commissioners Meeting Room – Third Floor
Gilmer, TX 75644
Monday – Friday, 8:30 a.m. – 5 p.m.
Closes at 5 p.m. Thursday, May 26
SBA representatives are also available to meet with residents in Jacksboro (Jack County) and Jarrell (Williamson County).
Jack County
Disaster Loan Outreach Center
Jack County Courthouse
100 North Main St.
Jacksboro, TX 76458
Monday - Friday, 8:30 a.m. – 5:00 p.m.
Close date to be determined.
Williamson County
Disaster Loan Outreach Center
Wayfinders Church
508 North Fifth St.
Jarrell, TX 76537
Monday - Friday, 9:00 a.m. – 6:00 p.m.
Close date to be determined.
Loan applicants can apply online, get more disaster assistance information, and download applications on the U.S. Small Business Administration’s website. Applicants can also contact SBA’s Customer Service Center for more information at 800-659-2955 or disastercustomerservice@sba.gov.
People who are deaf, hard of hearing, or have a speech disability should dial 7-1-1 to access relay services.
For more detail, including possible loan amounts, read the SBA’s press release.
March 3, 2022
Ask these questions before you buy and insure your home
Owning and insuring a home is a big deal. You’ll want to ask questions before you buy.
Here are a few questions that could affect how much you pay for home insurance:
- How far away are emergency services like the fire department? Is it a paid fire station or a volunteer fire department?
- Is the home in an area that has flooded in the past? Flood damage is not covered by most home insurance. You’ll need a separate flood policy to cover rising water.
- Have there been past insurance claims on this home? Ask the owner for a CLUE report; it shows claims filed for a property over recent years.
- Check if the home has features that could reduce the risk of future claims. Is the roof new? Does the home have an alarm system or fire sprinklers? Such safety features could qualify you for an insurance discount.
Hear more on insuring your home in the latest episode of “The Texas Insurance Podcast,” featuring Cindi Bulla, a past chair of Texas Association of Realtors.
View podcast Q&A: New home? How to shop for insurance.
Learn more
- Home insurance guide
- FAQ: Homeowners insurance, claims, saving money, and more
- Tips to help you shop for homeowners insurance
- How to get a CLUE about your claims history
- Home policies: Replacement cost or actual cash value?
February 2, 2022
Another Texas freeze in forecast? Podcast has steps to protect your home.
Just saying “freeze” can make a Texan flinch. We remember last winter.
But you can take steps to protect your home before temperatures drop.
For starters, wrap indoor pipes with insulation. Wrap your attic pipes first.
And when a freeze happens, you can run water through your indoor faucets – hot and cold – before you go to sleep. Or you can let faucets drip from the cold and hot taps. Be sure to follow your local government’s instructions, which may limit water use.
Hear more about prepping your home from the latest episode of “The Texas Insurance Podcast,” featuring David Yelovich, a Texas State Board of Plumbing Examiners board member. The podcast closes with TDI advice on insurance and water-related damage.
December 16, 2021
Avoid frozen pipes and costly water damage by taking steps now
Last winter’s big freeze left many Texans with frozen pipes.
But by taking simple steps now, you could head off thousands of dollars of water damage to your walls, ceilings, carpets, and furniture.
Key tips
- Install inexpensive wraps on exposed pipes. Start in the attic, where many Texas homeowners saw pipes freeze last winter.
- Wrap your outdoor faucets.
- Whether you own your home or live in an apartment or condo, identify water shutoff valves indoors and out. This will ready you for cutting off the water if a freeze poses risks.
- Don’t delay preparations until a freeze looms. Act now to ease your worries.
In this TDI video, How to prevent pipes from freezing, an expert with the Texas State Board of Plumbing Examiners shows several preventive steps you can take (plus, he spots a toad).
Learn more
- When are water damage and mold covered by insurance?
- Is water damage covered by home insurance? (video)
November 18, 2021
Does insurance cover water damage caused by burst pipes?
When Winter Storm Uri covered Texas in ice and snow in February 2021, it caused more than $8 billion in insured losses. Texans filed more than 450,000 insurance claims after the storm. A lot of that damage was caused by water from broken pipes.
In our latest video, we asked our Property and Casualty Division what Texans need to know about insurance coverage for water damage.
- Most homeowners policies cover water damage from leaks and broken pipes, but there are exceptions. Always read your policy to see what’s covered.
- If you rent, the owner’s policy won’t cover your furniture, electronics, clothing, or other personal items. Consider buying renters insurance to cover your things.
- If you have a leak, turn the water off at the main and move expensive items off the floor. Your insurer may deny your claim if you don’t protect your property.
- Home and renter’s insurance only cover leaks that happen inside your home. They don’t cover flood damage. You need a separate policy to cover flooding. Visit floodsmart.gov for more information.
For tips about damages caused by issues like burst pipes, see When are Water Damage and Mold Covered by Insurance?
There are also steps you can take to protect you home and property from winter damage.
July 29, 2021
Home insurance isn’t required. But it makes sense.
No law requires you to have home insurance. But having a policy can protect your investment, giving you peace of mind.
If you have a mortgage, your lender probably requires home insurance.
A new study by the Texas Real Estate Research Center estimates that 4.1% of Texas homeowner households with a mortgage don’t have home insurance. In contrast, 26% of Texas residents who own their homes free and clear of debt lack home insurance—with rural homeowners generally more likely to lack coverage, the study says.
A home policy can help even if your home is paid off. It shields you from facing potentially massive out-of-pocket costs to repair or rebuild if a burst pipe, fire, or other incident wreaks damage.
Questions to ask your agent or insurance company
- What kinds of damages does the home policy cover?
- Does the policy fully cover replacing my house and possessions?
- What’s the premium, what I pay for the policy up front?
- What’s my deductible, what I must pay before the insurance pays anything?
- Do I need additional coverage such as a flood policy?
See more in our new video on common questions about home insurance.
Ready to shop? Find and compare Texas home insurance policies or use TDI’s home insurance guide.
July 27, 2021
Before starting your home business, check on insurance needs
Starting a business? You may have new insurance needs even if you’re working from home.
Texans are starting businesses at a faster clip. More than 250,000 businesses launched in the state the first half of 2021 — up from 152,000 the first half of 2020, according to federal statistics.
If you’re starting a business at home, your homeowner’s policy might not cover your equipment, products, or injuries to employees and customers. Some coverages worth exploring:
- Coverage of expensive equipment, special tools, or inventory.
- Business interruption coverage to make up for lost income if your business is put on hold after a break-in, storm, or fire.
- Data breach or cyber liability coverage — especially if you store anyone’s personal data.
- A commercial auto policy if you make deliveries or regularly need to pick up supplies.
- Workers’ compensation coverage, additional liability coverage, or an umbrella liability policy in case an employee or customer has an accident in your home.
Ask your agent or insurance company if you can bundle coverages into a business policy to save money.
Read our updated tips: What insurance do I need to run a business from home?
Watch our video on what you need to know about business insurance.
July 9, 2021
Home improvement ideas – indoor edition
Home improvement is a never-ending adventure. We’ve got ideas for July projects to help you make progress without breaking a sweat.
Shop around: Even if you aren’t building or remodeling, higher construction costs may mean you need to increase your homeowners insurance policy limits. We talked to the Insurance Council of Texas about ways to lower your costs.
- Use HelpInsure.com to get sample rates for your area. It includes information on homeowners, renters, and auto insurance.
- Look at your deductible and think about how much you can afford to pay if your home is damaged. Switching from a $500 deductible to a $1,000 deductible can save as much as 20% on the cost of your premium.
- Watch the full interview for more tips.
Make a home inventory: Having a list of what you own will help if you need to file an insurance claim after a disaster. You can start by taking photos or a video of each room. There are also apps to help you put together a home inventory.
Tune in as we interview experts: Join us on Facebook, Twitter, or YouTube as we talk to industry experts on a variety of topics.
- July 15: The Insurance Institute for Business & Home Safety talks about building and remodeling projects that can reduce the risk of damage to your home. Watch video
- July 29: We searched Google for the most common questions about home insurance. We’ll go over the answers with one of our TDI experts. Watch video
July 8, 2021
Do construction costs affect my home insurance?
The cost of lumber tripled in the past year. We talked to the executive director of the Insurance Council of Texas about how construction costs factor into what you pay for homeowners insurance.
Insurance covers the cost to rebuild your home after a disaster. As construction costs increase, it’s important to adjust your policy limits. While you might be tempted to save money by getting less coverage when you renew your policy, that could mean higher out-of-pocket costs for you if your home is damaged or destroyed.
To look for the best deal on insurance, shop around with HelpInsure.com. Texas has more than 160 homeowners insurance companies, so smart shoppers will take advantage of the competition. And check out discounts for bundling or smart home technology.
Watch this video to see what construction costs mean for your homeowners insurance and for tips to keep your insurance costs down.
June 22, 2021
Are your collectibles worth a lot? Are they insured?
The rapper Logic was just as surprised as we were when his rare Pokémon card sold for nearly $200,000 at an auction this year. Even if you’re not that lucky, you might have other valuable antiques, toys, coins, or memorabilia sitting around. Maybe they could fetch a pretty penny.
But do you have insurance for them if they’re stolen or damaged? Most home and renters policies won’t cover them or limit what they pay for collectibles. But you can buy extra coverage.
We’d hate for your prized Babe Ruth card to get stolen. But we’d hate it even more if you didn’t have insurance to get paid back.
Learn more about insurance for your collectibles.
June 10, 2021
You live in a floodplain
Your home lender may only require flood insurance if you live in an area at high risk of flooding, but we all live in a floodplain. We talked to a FEMA expert about how flood insurance works and why you may need it.
Check FEMA’s Flood Map Service Center to see if you live in or near a flood hazard area. But as the FEMA expert explained, even those living outside high risk areas may flood. He said as many as 65% of disaster assistance claims for flood damage have come from people living outside areas designated as flood hazard areas.
He also explained the limits of disaster assistance. It’s not a substitute for flood insurance. First, you can only get disaster assistance after a disaster declaration. And disaster assistance is designed to help you get back on your feet – to make your home livable – but not to rebuild it as it was before. For that, you need flood insurance.
Just one inch of water can cause $26,000 of damage to a home. To make sure you’re protected, ask your insurance agent or company about flood insurance.
To learn more, go to FloodSmart.gov or review these tips.
May 26, 2021
Carbon monoxide – the silent killer after the storm
Hurricane Laura, a powerful Category 4 storm, left a path of destruction across Louisiana last year and caused 15 deaths. Eight came after the storm, caused by carbon monoxide poisoning from portable generators.
Sheletta Brundidge’s relatives were among the victims. They rode out the hurricane but lost power after the storm. Five family members gathered in one home with a generator running in the garage. As they slept, the garage door blew shut. The home didn’t have a carbon monoxide detector to alert them to the deadly fumes filling the home. They never woke up.
Carbon monoxide kills more than 400 Americans each year and is responsible for 20,000 emergency room visits, according to the U.S. Centers for Disease Control and Prevention. We talked to Sheletta and an expert with our State Fire Marshal’s Office about the proper use of generators, the symptoms of carbon monoxide poisoning, and the importance of carbon monoxide detectors. Watch the interview and check out our tips to protect your family.
May 20, 2021
Start preparing now for 2021 hurricane season
Hurricane season in Texas means the potential for strong storms and flooding. The season starts on June 1, but you can start now to make sure your home and family are ready.
We talked to the Texas Department of Emergency Management to get some tips.
Gabriela Stermolle says we should put together a disaster kit with food, water, important documents, and pet supplies in case we need to leave the house fast.
We can also make our houses storm ready and think about flood insurance. But don’t wait too long: it takes 30 days for flood insurance to take effect.
Watch our interview for more tips to help you prepare for hurricane season.
Learn more about preparing and flood insurance: Before the storm.
May 18, 2021
How rising lumber costs affect your insurance
Lumber prices are through the roof. Even if you aren’t buying or building a house, you might feel the sting of inflation. Higher rebuilding costs may mean higher insurance costs.
Will my premium go up?
Probably. The price of lumber tripled over the last year, adding about $36,000 to the average cost of building a house, according to the National Association of Home Builders. The prices of other building materials are also up.
When renewing your policy, your insurance company will calculate what it would cost to rebuild your home at today’s prices to determine how much insurance you need. If the costs are higher, your company will increase your policy limits.
Why is my insured value different than my appraisal?
Your property’s appraised value includes the cost of your land and factors in how much homes are selling for in your neighborhood. The insured value is the cost to rebuild or replace your home.
Do I have to increase my policy limits?
Some insurance companies require you to insure at least 80% of the cost to rebuild your home. If you have a home loan, your mortgage company will probably require you to have enough insurance to pay off your loan in case of a disaster.
If you do have the option of insuring your property for a lower value, think about how you’d make up the difference if your home was destroyed or damaged. Most insurers will prorate claim payments based on the amount of coverage you have. For example, let’s say the cost to rebuild your home is $200,000, but you only insured it up to $120,000 – or 60% of the replacement cost. Your insurance company may only pay up to 60% of the repair cost for any damage to your home, minus your deductible.
How can I lower my costs?
You could consider increasing your deductible. This will lower your premium payment. When deciding what deductible is right for you, think about how much you can afford to pay if your property is damaged.
You can also use HelpInsure.com to compare sample rates for different companies.
May 6, 2021
Tips to help with storm claims, recovery
Texas has already seen damaging spring storms across the state – including what may be a record hailstone in Hondo. Imagine what hail the size of honeydew melon could do to your home.
Our latest podcast explains how to start the claim process, what to if you disagree with your insurance company’s decision, and how to avoid contracting scams.
If your home has storm damage, file a claim as soon as you can. Don’t throw away damaged items until you talk to your insurance company or adjuster. But make temporary repairs to protect your home from more damage – cover broken windows and holes in your roof. Keep the repair receipts. Your policy may cover the costs.
In our podcast, we also share tips from the Roofing Contractors Association of Texas. They’ll tell you to how to find a qualified contractor for repairs.
Help after the storm has more information about claims and repairs.
April 29, 2021
Do you know your home’s wildfire risk?
In 2011, the most destructive wildfire in Texas history destroyed more than 1,600 homes in Bastrop County. A decade later, wildfires continue to pose a risk to much of Texas – and the risk increases as population expands into wilderness areas.
You can use the Texas Wildfire Risk Assessment Portal to check the wildfire risk for your home. Just enter your address, and you’ll get a look at the risk for your property and the surrounding area. Then listen to our interview with the Texas A&M Forest Service about what you can do to reduce those risks and protect your home.
For more tips, see Wildfire risks: Projects to help you protect your home.
April 23, 2021
Is your insurance keeping up with construction costs?
The hot housing market is making headlines across Texas. But it’s not just sales prices that are going up. Construction costs are also on the rise. That National Association of Home Builders reports that lumber prices are up 180% over last year. It’s a good time to review your insurance policy to make sure you have enough coverage after a fire or disaster.
For more information, see Do you have enough home insurance?
April 15, 2021
Buying a house? Ask for a CLUE report
The Texas housing market is hotter than the habanero you didn’t know was in those nachos.
With fewer houses on the market and low interest rates, houses in Austin, Dallas, Houston, and other parts of the state are selling in days and often above the asking price. It’s a seller’s dream, and a buyer’s nightmare. If you don’t make a quick offer, you may lose out. But is that house hiding a maintenance problem?
One way to protect yourself is to ask the property owner for a Comprehensive Loss Underwriting Exchange (CLUE) report. A CLUE report shows the insurance claims filed for a property for the past seven years. An insurance company will check the report and use the claims history as a factor in deciding how much you’ll pay for homeowners insurance.
For more information, including how to request a report, visit How to get a CLUE about your claims history.
Learn more
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