Should you report fraud or file a complaint?
To make sure you get the fastest help, read the following to know if you should file a complaint or if you should report fraud. If you need help deciding, call our Help Line at 800-252-3439, Monday to Friday, 8 a.m. to 5 p.m. Central time.
- File a complaint if you disagree with a claim denial or the amount your insurance company is paying.
- File a fraud report if you suspect a criminal act, such as filing a false or padded insurance claim, selling insurance without a license, or selling fake policies.
Insurance industry reports
If you work in the insurance industry or on a special investigative unit: Use the insurance industry fraud reporting system.
Reporting state agency fraud
If you suspect, or have evidence of internal fraud, waste, and abuse related to TDI staff or operations, report it immediately to either TDI's Internal Audit Office or to the State Auditor's Office:
- TDI's Internal Audit Office: Email InternalAudit@tdi.texas.gov.
- State Auditor's Office: Use the online fraud report form or call 800-TX-AUDIT (892-8348).