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Texas Department of Insurance
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How to get help with an insurance issue or file a complaint

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We can answer insurance questions, help with problems, and explain how to file a complaint against an insurance company or agent. We’ve also got tips that can help you save money, understand your policy, and know your rights.

  1. Answering questions

    Do you have a question about insurance? Want to check a company’s complaint record or make sure an agent is licensed? We can help. Call 800-252-3439 from 8 a.m. to 5 p.m. Central time, Monday through Friday. We answer most calls in less than a minute.

  2. Resolving complaints

    Have an issue with an insurance company or agent? You can file a complaint, and we’ll work to resolve it. Last year, we returned $56 million to consumers through refunds and higher claim payments.

  3. Comparing rates

    Looking for home or auto policies but not sure what you should pay? Visit to see sample rates, check for discounts, or learn about different kinds of policies.

  4. Learning about insurance

    Our consumer information and videos can help you get the most from your insurance policies, understand your rights, and avoid scams. Follow us on Facebook, Twitter, or YouTube for more tips.

  5. Finding a life insurance policy

    To find out if a loved one had a life insurance policy or annuity, use the National Association of Insurance Commissioners’  Life Insurance Policy Locator Service.


We’re here to help

Rose Sottosanti

TDI’s Rose Sottosanti lifted a burden from a grieving son facing an $11,000 hospital bill after his mother’s death. Rose worked with the health plan and got the entire bill covered. “Now he doesn’t have to worry. That was the best feeling for me.”

Erika Delarosa

A woman turned to TDI after learning of a life insurance policy she didn’t agree to buy. The signature on the policy didn’t match hers. TDI’s Erika DeLaRosa got the woman’s money refunded and referred the case for investigation. “We’re watching out for the consumer.”


For more tips like these:

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Last updated: 1/31/2022