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Texas Department of Insurance
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March 13, 2024

Did your Marketplace plan change without your consent?


Woman in front of computer.

Open Enrollment to apply for, renew, or change a Marketplace health plan ended January 16. But some consumers are now learning they were enrolled in a Marketplace plan without their knowledge.

If you have this issue, report a complaint to the Department of Health and Human Service’s Marketplace.

Contact’s Marketplace Call Center at 800-318-2596. You can reach Marketplace representatives 24 hours a day, 7 days a week (except holidays). resources