How to contact us and file complaints
Contacting TDI
View our Contact us webpage for a list of helpful phone numbers and webpages.
Our customer service help lines are open weekdays from 8 a.m. to 5 p.m. Central time. The average hold time is 30 seconds.
- Consumer Help Line: 800-252-3439
- Agent and Adjuster hotline: 512-676-6500
- State Fire Marshal’s Office: 800-578-4677
Filing complaints
We can help with insurance complaints against companies, agents, and adjusters. Learn how to get help with an insurance complaint. Our average processing time for complaints is about 25 days.
Commissioner's ombudsman
If you are not satisfied with customer service, you can ask to speak with a supervisor or manager in the office providing the service.
You also can contact the Commissioner's Ombudsman:
Keitha McKinney
PO Box 12030
Austin, Texas 78711-2030
Phone: 512-676-6605
Email: CommissionersOmbudsman@tdi.texas.gov
Licensing and certifications
The following links provide resources and procedures for applying and renewing TDI-issued licenses:
| Licensing information and procedures | Average processing time |
|---|---|
| Agent and adjuster | 1 day |
| Fire industry | 9 days |
| Workers' Compensation Network | 14 days |
| Independent Review Organizations | 60 days |
| Utilization Review Agents | 60 days |
| Insurance companies and HMOs | 90 days |