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Texas Department of Insurance
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Not sure who to call with your question or complaint? We can help.


TDI can help with questions and complaints about insurance companies, agents, and adjusters that we regulate. We can also help with most types of insurance, but not all.

Check out the topics below for more help on where to go if you have an issue we can’t help with.

For a larger guide of who regulates what and where to get help in Texas, visit

Want to talk to your insurance company?

If you want to pay a bill, file a claim, cancel a policy, or talk about a claim, call your insurance company. You can look up a company’s phone number on our website. We don’t have information about your policy or your claim.

If you’re still having issues with your company after you’ve talked to them first, you can file a complaint with us and we’ll try to help.


TDI doesn’t regulate service providers, like body shops and tow truck companies.

But here’s where you can go for questions or complaints about:

Body shops:
Texas Attorney General
File a complaint

Tow truck companies:
Texas Department of Licensing and Regulation
File a complaint


TDI doesn’t regulate banks, contractors, home warranty companies, or mortgage companies.

But here’s where you can go for questions or complaints about:

Department of Banking
File a complaint

Texas Attorney General
File a complaint

Home warranties:
Texas Department of Licensing & Regulation
File a complaint

List of home warranty companies licensed to sell in Texas.

Mortgage companies:
Texas Department of Savings and Mortgage
File a complaint

Health care

TDI doesn’t regulate doctors, hospitals, Medicaid, or Medicare.

We also can’t help with self-funded insurance plans. If you’re not sure what type of health plan you have, learn more on our health insurance complaints page.

But here’s where you can go for questions or complaints about:

Texas Medical Board
File a complaint

Hospitals and nursing homes:
Texas Health and Human Services
File a complaint

Medicaid and CHIP:
Texas Health and Human Services
Medicaid: 800-252-8263
CHIP: 877-543-7669
File a complaint

Medicare (doctors, hospitals, plans, quality of care, medical equipment):
File a complaint

Note: TDI regulates Medicare supplement insurance and can help with questions or complaints.

Medicare help with enrolling, information, and counseling about your options:
Texas Health Information, Counseling and Advocacy Program
Find an office near you

Questions? Call us at 800-252-3439.

Last updated: 12/8/2023