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Texas Department of Insurance
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Get help with other insurance complaints


Step 1: Talk to the insurance company.

You can resolve many issues by talking to your insurance company or agent.

Most companies have a toll-free customer help line. The phone number is printed on your policy.

Step 2: File a complaint with us.

We can help with complaints against the insurance companies, agents, and adjusters we regulate.

We can't help with complaints about service providers, including body shops, mortgage companies, doctors, and contractors. If you have a complaint against a service provider, send it to the licensing or enforcement agency that regulates the provider.

Before you complain to us, understand that there are some things we can’t do:

  • We can’t make a company pay a claim unless its failure to pay violates a law or the terms of your policy.
  • We can’t help with complaints against another person’s insurance company.
  • We can’t settle disputes when you and the company disagree about the facts.

File your complaint

Use our online complaint system. You can attach supporting documents.

Tips and resources

Step 3: Get legal help.

If you’re still not happy with the outcome of your claim and you want to sue your insurance company, use these resources to find legal help.

Questions? Call us at 800-252-3439.

Last updated: 6/9/2023