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Texas Department of Insurance
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March 24, 2022

TDI provides notice of data security event


On January 4, 2022, the Texas Department of Insurance (TDI) became aware of a security issue with a TDI web application that manages workers’ compensation information. TDI immediately took the application offline, quickly fixed the issue, and started an investigation to determine the nature and scope of the event.

TDI will send letters to people who had a new workers’ compensation claim between March 2019 and January 2022 and may have been affected by this event. These letters will include instructions for enrolling in credit monitoring services at no cost to them.

People who do not get a letter but have had a workers’ compensation claim since 2006 may still qualify for credit monitoring. People can find out if their workers’ compensation claim may have been affected by calling 855-248-7100, 8 a.m. - 8 p.m. Central time, Monday to Friday, except U.S. holidays.

The types of information that may have been accessible include names, addresses, dates of birth, phone numbers, parts or all of Social Security numbers, and information about injuries and workers’ compensation claims.

TDI worked with a forensics company to search the web for evidence of misuse of the information and no evidence has been found to date.

To address the issue, TDI is:

  • Working with a forensic company to investigate the nature and scope of the event.
  • Reviewing and enhancing policies, procedures, and security efforts.
  • Offering 12 months of credit monitoring and identity protection services at no cost to those who may have been affected. These services include fraud consultation and identity theft restoration.
  • Providing a dedicated help line for questions about this event. The help line is manned by First Watch Technologies, Inc. staff. This company specializes in helping people potentially affected by a data security event.

    The help line number is 855-248-7100 and it is open 8 a.m. – 8 p.m. Central time, Monday to Friday, except U.S. holidays.

To learn more about the event and steps people who were potentially affected can take to protect their information, see TDI’s webpage

View additional information about the data security event.

For more information, contact:

Last updated: 7/1/2022