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Texas Department of Insurance
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Commissioner’s Bulletin # B-0033-17

September 21, 2017

To:   The Texas Windstorm Insurance Association; Agents and Representatives; Adjusters; and the General Public.

Re:   Extension of the Deadline for TWIA Claimants to Demand Appraisal for Claims Arising from Hurricane Harvey

The Texas Department of Insurance recently issued Commissioner's Order No. 2017-5226, extending the deadline for a policyholder to demand appraisal of a claim arising from the weather-related event, Hurricane Harvey, which occurred August 25, 2017, through August 31, 2017.

A policy claimant must timely demand appraisal to resolve disputes about the amount of loss TWIA will pay for an accepted claim or accepted portions of a claim.  With the extended deadline, a claimant will have 120 days to demand appraisal after receiving TWIA’s written notice accepting all or part of a claim arising from Hurricane Harvey.

TWIA’s appraisal process and requirements are described in Insurance Code §2210.574 and 28 Texas Administrative Code §§5.4211-5.4222, as well as TWIA’s policy contracts.

Commissioner's Order No. 2017-5226 can be found at:


For more information contact:

For more information, contact:

Last updated: 4/9/2018