The Texas Department of Insurance (TDI) is required to provide consumers with complaint ratios. These ratios must be computed as "the number of justified, verified as accurate, and documented as valid complaints" received against a company "as a percentage of the number of insurance policies... in force on the preceding December 31...." (Article 1.35D(b)(1), Texas Insurance Code). In order to satisfy this mandate regarding 1998 complaints, TDI must require companies to report the number of policies in force as of December 31, 1998.
Please first carefully read and then complete and file the attached form to report the required information. The filing is due no later than February 1, 1999. This request is made pursuant to Article 1.24 of the Texas Insurance Code.
Please note that this filing is not for the combined reporting of a group of affiliated companies. A separate filing is required for each company licensed in Texas as of December 31, 1998, and similar notice is being mailed to each such company´s principal mailing address, as recorded with TDI.
For your convenience, you may file the completed form either by mail, fax, or electronically via the Internet. Please see the instructions on the back of the attached form for details. If you file the form by fax or the Internet, it is not necessary to also mail a "hard copy" of the form.
If you have any questions regarding the form or its filing, please contact Jack Evins by telephone at 512-463-6580 or by e-mail at JackEvins@tdi.state.tx.us. Thank you for assisting us in providing accurate information to Texas consumers.
Elton Bomer
Commissioner of Insurance