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Texas Department of Insurance
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Workers’ compensation complaints

Quejas de compensación para trabajadores en español

A COMPLAINT is the written allegation that a system participant has violated Title 5, Subtitle A, of the Texas Labor Code or Texas Department of Insurance, Division of Workers' Compensation (DWC) rules. Follow the steps below to file a workers’ compensation complaint.

If you need help filing a complaint, call 800-252-7031, from 8 a.m. to 5 p.m., Central Time, Monday to Friday.

Steps to file a complaint

  1. All complaints must be in writing. You can either:
  • Download and print the complaint form (DWC Form-154).

    English – complaint form

    Spanish – complaint form


  • Send us an email or letter.
  1. Gather any documents you think will support your complaint.
  2. Submit your complaint and your supporting documents to us one of the following ways:

    Fax:  512-490-1030

    In person:  At a DWC field office


    Texas Department of Insurance, Division of Workers' Compensation
    Compliance and Investigations, Mail Code CI
    PO Box 12050
    Austin, TX 78711

For more information, contact:

Last updated: 9/22/2022