The Office of the Ombudsman is a neutral, independent program area within DWC that you can contact if you have concerns about how a DWC employee acted or a process was handled.
What we do
- Review concerns about DWC staff: We look into inquiries about how a specific DWC employee acted or handled a claim.
- Explain processes: We help you understand how DWC processes work and what to expect.
- Check that processes are followed: We review situations to see if DWC processes were followed, that they are effective and consistent with workers’ compensation laws and rules.
- Suggest improvements: When we see patterns or problems, we may recommend changes to DWC processes.
How to submit an inquiry
- Include information to support your concern, like:
- Your claim number.
- Names of DWC employees involved.
- Dates and events you are concerned about.
- Briefly describe what happened and why you’re concerned.
- Submit your inquiry online.