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You are here: Home . consumer . cpmmediation

How to get help with a surprise bill you got from a health care provider

Mediation for a health insurance claim

(En Español)

If you were surprised to get a bill from a doctor, hospital, or other health care provider that isn’t part of your health plan’s network, we might be able to help. Getting a surprise bill like this is called “balance billing.” We can help you by working with your health insurance company and the health care provider.

For help, you will need to fill out a form and send it back to us. Pick one of the following:

  1. You got medical services or supplies before January 1, 2018
  2. You got medical services, supplies, or emergency care on or after January 1, 2018.


For more information, contact:

Last updated: 12/14/2017

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