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Texas Department of Insurance
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Safety Training Resources for Customer Service Representatives

Safety at Work Banner

Subsectors: Passenger Air Transportation and Couriers and Messengers

Free Downloadable DWC Safety Publications:

Free Online Safety Videos:

For help with the safety of customer service representatives in scheduled air transportation and delivery services, search the Free Online Safety Videos under the following subjects:

  • ATV and Golf Cart Safety
  • Aviation Safety
  • Back Injury Prevention
  • Driving Safety
  • Emergency Preparedness & Response
  • Ergonomics
  • Fire Safety
  • Heat Stress
  • Manual Material Handling
  • Warehouse Safety
  • Weather Safety
  • Workplace Violence

Training Programs Available:

  • Preventing Back Injuries
  • Warehouse Safety
  • Workplace Ergonomics

More information on training programs is available in the Training Program Descriptions publication or contact Workplace Safety at 512-804-4610 or SafetyTraining@tdi.texas.gov.

OSHA Resources:

Airline Industry - Overview

Baggage Handling e-tool

Help from Your Insurance Company:

If you have a workers’ compensation policy in Texas, your insurance company must give you free accident prevention help, including:

  • surveys;
  • consultations;
  • safety advice and training;
  • industrial hygiene and health services;
  • claims history; and
  • accident analysis.

You must contact your insurance company for help. If you have any trouble getting help from your insurance company, contact DWC at 800-687-7080 or healthsafety@tdi.texas.gov.

For more information, contact: ResourceCenter@tdi.texas.gov

Last updated: 1/16/2024