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June 14, 2016

Lubbock Insurance Agent Arrested in Scam Targeting Elderly Clients

Investigators with the Texas Department of Insurance and the Lubbock Police Department are trying to determine if there are other victims of an annuity scam involving a Lubbock Insurance agent. Joseph Allen Gaines was arrested last month on charges that he kept clients’ money that was intended to be used to purchase annuities.

TDI investigators say it appears most of Gaines victims were over the age of 65, seeking investments for retirement. Gaines would sell them what he claimed were annuities, but never passed their money on to the insurance company to purchase the policies. He simply kept their money for himself.

Gaines came to the attention of TDI and the Lubbock Police Department earlier this year, when a 94-year-old woman’s family called the insurance company to confirm her $700,000 investment. They were told there was no policy in their mother’s name.

TDI Sergeant Steve Richardson says it’s important for trusted family members to be involved when it comes to important financial decisions.

“We believe that Mr. Gaines had been a financial advisor for this woman’s family for decades,” Richardson said. “He took advantage of her trust and encouraged her to invest in a fraudulent annuity. We hate to see something like this happen, but when it does we need to act quickly to minimize the damage.”

Investigators are urging anyone who purchased annuities to call their insurance company – and not the agents who sold the policies – to verify that they do have a policy and that the amounts match what they were promised. If there are any problems, the next call should be to TDI at 1-800-252-3439.

TDI investigators are certified peace officers and work closely with local authorities when investigating fraud cases. You can report suspected cases of insurance fraud to TDI by calling the Consumer Help Line at 1-800-252-3439 or by visiting

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Last updated: 2/26/2018