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Texas Department of Insurance

The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry, administer the Texas workers’ compensation system, and promote a healthy insurance marketplace, while also protecting the people and businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ preference:

To receive veterans’ preference, applicants must provide at least one of the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: Military Occupational Specialty Codes are not identified at this time.

Additional Military Crosswalk information can be accessed at:

Veterans: Go to for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Current opportunity: Claims Service Assistant

Internal/External-TDI employees and the general public

The Claims Service Assistant is responsible for answering a high-volume of phone calls, in an office environment, from injured employees, employers and other participants in the workers’ compensation process.

This position:

  • answers walk-in and telephone customer’s questions;
  • provides preliminary information and general assistance in claims activities;
  • provides brochures and forms;
  • uses the agency’s internal computer system to verify and update claim information;
  • reviews and logging receipt of forms;
  • documents all customer contacts;
  • explains or provides information about rights, responsibilities and services and makes appropriate social service referrals to other agencies for injured workers;
  • referrers unresolved disputes after 24 hours to the appropriate parties;
  • assists with special projects; and
  • performs other duties as assigned.


Thirty college hours.  Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.

Additionally, this position requires:

  • one year of experience in office practices and administrative procedures; and
  • one year experience using Microsoft Word and Excel software applications.

Preferences for this position include:

  • experience in disability determination, workers’ compensation claims processing, health care or social work environment, paralegal and/or dispute resolution;
  • providing customer service in an office environment; and
  • bilingual in English and Spanish language skills (oral).

This position requires demonstrated knowledge of:

  • business or program terminology, spelling, punctuation, grammar, typing formats, and word processing techniques and procedures; and
  • data entry.

This position requires demonstrated skill in:

  • use of personal computer software such as Microsoft Word and Excel software applications;
  • use of automated equipment;
  • decision making, planning, and problem solving;
  • use of correct grammar, punctuation and spelling; and
  • customer service.

This position requires the demonstrated ability to:

  • apply critical thinking to implement administrative procedures, to interpret rules, regulations, policies and procedures;
  • meet established deadlines;
  • communicate effectively with general public, co-workers and management, both verbally and in writing;
  • hear and understand speech to interact with co-workers/clients/customers on a routine or frequent basis; and
  • establish and maintain effective working relationships with a variety of individuals and groups.

Position details

Opening date:07/11/2018
Functional title:Claims Service Assistant
Classification title:Claims Examiner I
Status:Internal/External-TDI employees and the general public
Application deadline:Until filled
Pay group:B14
Monthly salary: $2,600.00
Annual salary:$31,200.00
Job posting number:18-307
Division:Workers’ Compensation / Claims & Customer Services / Lubbock field office
Location:22 Briercroft Office Park, Suite A, Lubbock, TX, 79412-3089
Travel required:5 %


For more information, contact:

Last updated: 7/11/2018