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Texas Department of Insurance

The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry and promote a healthy insurance marketplace, while also protecting the people and the businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ preference:

To receive veterans’ preference, applicants must provide at least one of the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: Military Occupational Specialty codes are not available at this time.

Additional Military Crosswalk information can be accessed at:

Veterans: Go to for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Current opportunity: Insurance Specialist (2 Positions)

Amended (6-1-18) -Internal/External Posting – TDI Employees and General Public

The Insurance Specialist is responsible for providing information to consumers and industry via the agency’s Consumer Help Line, answering inbound email inquiries, and processing life, accident and health consumer complaint files.

This Position:

  • determines the needs of the consumer and providing information;
  • analyzing complaints against insurance entities to assure that all possible violations of the Texas Insurance Code, and/or Texas Administrative Code are addressed;
  • analyzes consumer complaints dealing with Life, Accident and Health insurance coverage to ensure compliance with state statutes;
  • involves being online at least four hours a day to answer insurance-related questions or processing requests for publications;
  • answers a large volume of calls directed to the agency’s Consumer Help Line;
  • provides technical information to consumers, insurance company representatives and agents; and
  • performs other duties as assigned.


Sixty college hours. Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.

Additionally, this position requires:

  • one and one half years’ of experience in technical insurance or in a field relative to assignment.

This position requires demonstrated knowledge of:

  • business or program terminology, spelling, punctuation, grammar, typing formats, and word processing techniques and procedures;
  • Life, Accident and Health lines of insurance; and
  • rules and statutes pertaining to Life, Accident and Health lines of insurance.

This position requires demonstrated skill in:

  • problem solving, decision making; and planning; and
  • the use of personal computers including experience with Microsoft Word, Excel and Outlook software applications.

This position requires the demonstrated ability to:

  • apply critical thinking to evaluate, analyze, and interpret information;
  • interpret rules, regulations, filing requirements, policies, and procedures;
  • comprehend state and federal health insurance statutes and rules;
  • compose technical correspondence to consumers, insurance company representatives, agents and others;
  • communicate professionally and effectively, both verbally and in writing, with all levels of employees, industry representatives, governmental officials, and the general public;
  • work independently and as a team player;
  • exercise good judgment and discretion;
  • discern matters of a confidential nature; and
  • be flexible and able to handle multiple tasks.

Position details

Opening date:05/30/2018
Functional title:Insurance Specialist (2 Positions)
Classification title:Insurance Specialist III
Status:Amended (6-1-18) -Internal/External Posting – TDI Employees and General Public
Application deadline:Until Filled
Pay group:A16
Monthly salary: $3,371.21
Annual salary:$40,454.52
Job posting number:18-264
Division:Compliance Division/Consumer Protection/Complaints Resolution-LAH
Location:333 Guadalupe Street, Austin, TX 78701
Travel required:5 %


For more information, contact:

Last updated: 6/1/2018