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Texas Department of Insurance

The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry, administer the Texas workers’ compensation system, and promote a healthy insurance marketplace, while also protecting the people and the businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ preference:

To receive veterans’ preference, applicants must provide at least one of the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: 13D, 255A, 1T, 275, 6046, 8846, 3A, 1X1, 18, 25, 06, 25B, 255N, 26.

Additional Military Crosswalk information can be accessed at:

Veterans: Go to for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Current opportunity: Telecommunications Specialist

Internal/External Posting – TDI Employees and General Public

The Telecommunications Specialist is responsible for performing complex technical work in maintenance, programming and other support of agency telecommunications systems, associated software and peripheral equipment.

This position:

  • coordinates and/or performs preventive/corrective maintenance on
  • telecommunications equipment as directed;
  • installs and maintains, or oversees the installation and maintenance of telecommunications systems and associated software;
  • conducts studies regarding system usage, makes recommendations for improvements and system requirements, reviews telecommunications system plans for completeness and accuracy;
  • maintains liaison with carriers and telecommunications support vendors used by the agency with regard to proper operation, installation and maintenance of lines, telecommunications systems and insturments, and data network equipment;
  • maintains current knowledge of telecommunications systems (hardware and software), modiifications, and improvements;
  • coordinates and/or assists with the installation, maintenance, operation and relocation of all agency WAN/LAN data communications and information resources equipment; and
  • performs other duties as assigned


This position requires sixty college hours. Education and experience relevant to the position requirements may be substituted for one another on a year-for-year basis.

Additionally, this position requires:

Telecommunications Specialist III – one year of recent experience in telecommunications installation and maintenance work.

Telecommunications Specialist IV – two years of recent experience in telecommunications installation and maintenance work.

Preferences for this position include:

  • three years recent experience in maintenance, installation and programming support, of IP Telephony, voicemail systems and associated telecommunications equipment both on-site and using remote access software.
  • Avaya Certification on Communications Manager, Avaya Messaging voicemail, Avaya Contact Center, Avaya Work Force Optimzation, Avaya Experience Portal campaign systems, Avaya/Scopia Conferencing systems.

This position requires demonstrated knowledge of:

  • telecommunications principles, equipment, procedures, terminology, standards and wiring technologies; and
  • network facilities, TCP/IP protocols and data processing techniques.

This position requires demonstrated skill in:

  • problem solving, decision making and planning;
  • the installation of IP telephone sets (software and hardware) on an Avaya Communications Manager, IP Telephony systems or related equipment;
  • the installation of indoor telecommunications cabling and the use of related telecommunication tools and test equipment;
  • using Microsoft Office software applications, including Word, Excel, and Outlook; and
  • the use of a Help Desk management system.

This position requires the demonstrated ability to:

  • apply ciritical thinking to analyze and interpret technical information;
  • communicate professionally and effectively, both verbally and in writing, with all levels of employees and the general public;
  • establish and maintain effective working relationships with other staff, insurance industry representatives, and the general public;
  • research and document problem solutions; and
  • may train others.

Applicants completing the oral interview process will be subject to an extensive background investigation that may include fingerprint queries, which requires a fee that is to be paid by the applicant.

Position details

Opening date:05/02/2018
Functional title:Telecommunications Specialist
Classification title:Telecommunications Specialist III-IV
Status:Internal/External Posting – TDI Employees and General Public
Application deadline:Until Filled
Pay group:B20 – B22
Monthly salary: $3,800.00 - $4,500.00
Annual salary:$45,600.00 - $54,000.00
Job posting number:18-231
Division:Administrative Operations / Information Technology Services
Location:7551 Metro Center Dr., Suite 100, Austin, Texas 78744-1645
Travel required:10 %


For more information, contact:

Last updated: 5/2/2018