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Texas Department of Insurance

The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry, administer the Texas workers’ compensation system, and promote a healthy insurance marketplace, while also protecting the people and the businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ Preference:

To receive veterans’ preference, applicants must provide at least one of the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: Military Occupational Specialty code is not available at this time.

Additional Military Crosswalk information can be accessed at:


Veterans: Go to www.texasskillstowork.com for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Current Opportunity: Proceeding Resolution Officer

Internal/External Posting – TDI Employees and General Public

The Proceedings Resolution Officer performs highly complex (senior-level) support functions associated with the operation, function and coordination of hearings at the Benefit Review Conference and Benefit Contested Case Hearing levels.

This position:

  • performs disability determination work;
  • reviews and evaluates files for accuracy and completeness prior to proceedings;
  • reviews information received from parties and their representatives;
  • accepts, reviews, and checks forms;
  • informs parties when additional information is required;
  • coordinates with parties regarding the status of activities necessary for resolution of a dispute or to prepare for a proceeding;
  • assists presiding officers in tracking of relevant deadlines and tracking the development of additional evidence following the initial proceeding;
  • prepares correspondence and orders as requested by presiding officers;
  • updates electronic and/or manual task management system;
  • responsible for scheduling/rescheduling of proceedings and providing notice of motions, hearings and conferences;
  • reviews orders for accuracy, format compliance and completeness;
  • answers customer inquiries or calls regarding complaints, which may be resolved or referred to proper personnel for resolution; and
  • performs other duties as assigned.


Graduation from an accredited four-year college or university with a degree in a field relative to assignment.  Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.

Additionally, this position requires:

  • three and half years of experience in disability determination and workers’ compensation claims processing.

Preferences for this position include:

  • experience in disability determination, workers’ compensation claims processing, health care or social work environment, paralegal and/or dispute resolution;
  • understanding of the workers’ compensation claims process; and
  • bilingual in English and Spanish language skills (oral).

This position requires demonstrated knowledge of:

  • the Texas Workers’ Compensation Act and Rules;
  • business or program terminology, spelling, punctuation, grammar, typing formats, and word processing techniques, software, and procedures;
  • principles and practices of office administration and management; and
  • the principles of file and records management.

This position requires demonstrated skill in:

  • problem solving, planning, and decision making;
  • preparing clear and concise correspondence;
  • assessing, evaluating, and prioritizing projects and or assignments;
  • using Microsoft Office software applications including Word, and Outlook; and
  • using personal computers sufficient to enter and extract data from related systems and programs such as Compass.

This position requires the demonstrated ability to:

  • prepare clear and objective determinations;
  • apply critical thinking to evaluate, interpret, and explain relevant laws;
  • manage multiple tasks and projects concurrently, and with frequent interruptions, to complete projects/assignments within designated timeframes;
  • perform complex administrative support assignments requiring considerable exercise of independent judgment; and
  • establish and maintain effective working relationships with presiding officers, parties and their representatives, the Office of Injured Employee Counsel, and others having business with the Division of Workers’ Compensation.

Position Details

Opening Date:01/10/2018
Functional Title:Proceeding Resolution Officer
Classification Title:Claims Examiner III
Status:Internal/External Posting – TDI Employees and General Public
Application Deadline:Until Filled
Pay Group:B18
Monthly Salary: $3,375.75
Annual Salary:$40,509.00
Job Posting Number:18-130
Division:Division of Workers’ Compensation/Hearings
Location:7551 Metro Center Drive, Ste. 100, Austin, TX 78744
Travel Required:5 %


For more information, contact:

Last updated: 01/10/2018

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