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Texas Department of Insurance

The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry, administer the Texas workers’ compensation system, and promote a healthy insurance marketplace, while also protecting the people and the businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency.

Important notice: Read before you apply

Veterans’ Preference:

To receive veterans’ preference, applicants must provide at least one the following documents with their State of Texas Application:

  • a copy of the DD 214, member #4;
  • a statement of compensation from the Veterans Benefits Administration; or
  • a copy of the DD 1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to the following: 31A, 31B, 31D, 311A, MA, 401, 023, 5805, 5821, 7S0X1, 71SX

Additional Military Crosswalk information can be accessed at:

http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InspectorsandInvestigators.pdf

Current Opportunity: Investigator (2 positions)

Internal/External - TDI employees and general public

The Investigator investigates and drafts reports regarding alleged violations of the Texas Insurance Code, Texas Administrative Code, and Texas Occupations Code.


This position:

  • conducts routine to highly complex investigations of activities by licensed insurance agents, agencies, and adjusters, and unlicensed individuals and entities to determine compliance with Texas insurance laws;
  • analyzes complaints;
  • obtains statements from witnesses and subjects;
  • requests and gathers business records and other documentary evidence;
  • tracks correspondence and performs follow-up;
  • evaluates, summarizes, and documents investigative findings;
  • prepares reports of findings;
  • organizes and maintains case files;
  • extracts data from case files;
  • maintains data and analyzes patterns and trends; and
  • performs other duties as assigned.

Qualifications

Graduation from an accredited four-year college or university with a degree in a field relative to assignment.  Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.


Additionally, this position:

Investigator II

  • requires one year of experience in investigation, complaints resolution, and/or a field relative to assignment; and
  • prefers two years of experience in investigation, complaints resolution, and/or a field relative to assignment.

Investigator III

  • requires one and a half years of experience in investigation, complaints resolution, and/or a field relative to assignment; and
  • prefers three years of experience in investigation, complaints resolution, and/or a field relative to assignment.

Investigator IV

  • requires two years of experience in investigation, complaints resolution, and/or a field relative to assignment; and
  • prefers four years of experience in investigation, complaints resolution, and/or a field relative to assignment.

Investigator V

  • requires three years of experience in investigation, complaints resolution, and/or a field relative to assignment; and  
  • prefers five years of experience in investigation, complaints resolution, and/or a field relative to assignment.

Additional preferences for this position include:

  • a working knowledge of and experience in technical insurance, litigation, administrative law, and/or a field relative to assignment; and
  • experience in agent licensing issues and/or property and casualty insurance.

This position requires demonstrated knowledge of:

  • planning and conducting entry-level to moderately complex investigations;
  • proper techniques for obtaining and using evidence;
  • the Rules of Evidence;
  • technical aspects of the insurance business; and
  • word processing and use of relational databases and tracking systems.

This position requires demonstrated skill in:

  • using personal computers and relational databases sufficient to enter and extract data and to create reports;
  • problem solving, decision making and planning;
  • analyzing correspondence, business records, and other documents to extract relevant information; and
  • obtaining statements from witnesses and subjects.

This position requires the demonstrated ability to:

  • apply critical thinking to comprehend and apply insurance regulations and statutes, including the Texas Insurance Code and related laws;
  • research rules and statutes and apply knowledge to insurance issues;
  • exercise independent judgment and use discretion in making decisions relative to assigned investigation;
  • work independently, prioritize cases, and meet deadlines;
  • assist attorneys with discovery and legal research;
  • communicate professionally and effectively, both verbally and in writing, with all levels of employees, industry representatives, governmental officials, and the general public;
  • provide testimony in judicial and administrative hearings;
  • maintain professional demeanor and conduct; and
  • follow chain of command and directions.

 

EMPLOYMENT WILL BEGIN ON OR AFTER SEPTEMBER 1, 2017

 

Position Details

Opening Date:07/17/2017
Functional Title:Investigator (2 positions)
Classification Title:Investigator II-V
Status:Internal/External - TDI employees and general public
Application Deadline:Until Filled
Pay Group:B14-B20
Monthly Salary: $3,666.67-,4,166.67
Annual Salary:$44,000.04-50,000.04
Job Posting Number:17-195
Division:Legal and Enforcement/Enforcement Section
Location:333 Guadalupe Street, Austin, TX. 78701
Travel Required:5 %

 

For more information, contact:

Last updated: 08/11/2017

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