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You are here: Home . consumer . storms . helpafterharvey


Hurricane Harvey

We're ready to help:

Do you need information, have a complaint, or need help finding your agent or company? Call our Consumer Help Line at 1-800-252-3439, 8 a.m. to 5 p.m. Monday to Friday.

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information Information

What TDI can do for you (video): We can help with your insurance questions and concerns.

What if I disagree with my insurer’s decision? If you believe your insurer didn’t pay enough to cover your damages or unfairly denied your claim, you have options.

My home was damaged by Harvey: A quick guide on filing claims, deadlines, and resources.

Your insurance claims (video): The major types of policies that will cover damage to your property.

How do I file a homeowners claim? We walk you through the process, including deadlines and what to do if you disagree with your insurance company’s estimate.

Beware of scams (video): Scam artists too often follow a large storm or disaster. We tell you how to recognize and protect yourself from fraud.

Preventing contractor fraud (video): A look at how our fraud team works to protect consumers in areas affected by storms.

Do your repairs need a windstorm inspection? We list some things to keep in mind as you repair and rebuild.

My car was flooded: Answers to common questions if your car is flooded.

Beware of buying flood-damaged vehicles: Things to look for when buying a used car, boat, or RV.

After the storm: Tips on recovery and getting the claims process started.

House Bill 1774: The legislation does not change how you file a claim or how your insurer will process your claim.

resources Resources

DisasterAssistance.gov: Check the status of your FEMA application. Find a hotel that accepts FEMA's Transitional Sheltering Assistance.

FEMA Disaster Recovery Centers: Check the status of your FEMA application. Find out how to apply for a disaster loan from the Small Business Administration.

Workers' compensation: Information for injured employees, health care providers, and workers’ comp carriers.

Resources for media: Policy counts and related information.

FEMA - Texas Disaster Mitigation: FEMA checks out rumors and provides the facts, gives tips for cleaning mold, and links to helpful videos and resources.

guidance Guidance to insurers, agents, and adjusters

Bulletins: Guidance to insurers on grace periods for premium payments, health coverage, and more topics.

Emergency adjusters: Information on the emergency adjuster application process. To apply, complete Parts I, II, and IX of the application. Fingerprints aren’t required. There is a $20 fee.

contacts Key contacts

National Flood Insurance Program

Texas Windstorm Insurance Association: 1-877-281-1431 (English) or 1-866-443-3144 (Español).

Texas FAIR Plan Association: 1-877-786-5665 (English) or 1-866-443-6738 (Español).

Governor’s Texas Hurricane Center

For more information, contact:

Last updated: 01/17/2018

Contact Information and Other Helpful Links